verizon trade in problems

• 8 September 2023

Almost anything Verizon sells. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. Nothing moves as fast as technology: Todays high tech is old news tomorrow. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Correct answers are available for this post. Trade-In kits not recieved FOUR times - finally I - Page 3 Please sign in again to continue. Sign in to the Verizon Community - Verizon Community I called and they said not to worry, the $33 per month will start being applied next bill. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. Please, send us a Private Note, so we can open your account, and get you taken care of right away! I feel verizon lied. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. Verizon is being shady as hell rn. Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. Get up to $500 when you. I am exhausted and frustrated. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. Verizon trade in problem. Need help. : r/verizon - Reddit When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. I can understand where your concern is coming from regarding the difference in value. Choose from our 5G unlimited plans - all on the same easy-to-manage account. Don't see it? wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. What the hell is going on? New comments cannot be posted and votes cannot be cast. Downdetector only reports an incident when the number of problem reports is significantly higher than . Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. Use your submission ID or email address to order a new kit or print another label. If you've already shipped your device, it cannot be returned. Today, they credited my account with $142. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Sadly, it can slash up to half of the credit you will be getting. We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. Send in only one device per package. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. Correct answers are available for this post. Re: Trade-In kits not received FOUR times. Trust me, don't waste another second with the customer service agents. Visit our Verizon Gift Card FAQs for more information. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Note: Verizon is committed to keeping e-waste out of landfills. Don't use Verizon trade in program if you purchased phone from - Reddit Customer Service Rep. 04-23-2023 11:13 AM. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. You'll see the options that apply to your trade-in during the ordering process. How long does it take to see trade-in credit? : r/verizon - Reddit Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Please send us a Private Message for additional assistance. Not a problem. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device. Hi! Hello! Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Authorized retailers dont accept trade-ins. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. We would be more than happy to assist you. After you accept the trade-in credit and send us your device you can't get the device back. To apply for this kind of trade-in you must be logged in to My Verizon. Your Device ID and IMEI are listed under the Device Information section. What the hell is going on? Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. To learn more about the process, check out this step-by-step how-to guide. Yes. Use your submission ID or the email address that you used when you first made your trade-in request. However, the "damaged" category gets broken down further depending on how you answer certain questions. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. You'll see the options that apply to your trade-in during the ordering process. Hi! I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. Please, send us a DM, so we can address all your concerns. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Plus, a new line is required. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here are some answers to the most common questions about the device trade-in process. Answer a few short questions about the condition of your device to learn the estimated trade-in value. Ill try to attach a screen shot of my comments. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Visit our Activate your mobile device FAQs for more information. NOTE: I am turning off AutoPay until this is resolved. No trade-in value will be provided for these items, and they won't be returned. I've never owned a S5 and definitely sent a S9. vzw_customer_support. Get up to $500 when you. "Warning: Don't Use Trade-In Program" VZW up to no good. iPhone trade-in: How much is your phone worth? Try being overly polite and thankful. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. First they never sent trade-in kits. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. That's what my trade in status said on the app. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I encourage others who experience similar problems to do the same. We would like to take a closer look into your concern. Have a phone you love? Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. And we want to make sure you're getting your promotion! How do I remove my personal information before I send back my device? I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Excludes Verizon Prepaid plans. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Today, they credited my account with $142. Goodness! Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. Excludes Verizon Prepaid plans. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. It is common for some problems to be reported throughout the day. You may get connected to management as you are running into a meeting or dropping the call. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. Don't ship the charger, SD card, SIM card or other accessories with your device. Thanks to all authors for creating a page that has been read 483,948 times. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Issue your credit or Verizon Gift Card within 1-2 billing cycles.

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