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When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. In short, they are preloved fashion apps. screenshot of the completed refund in your PayPal account) So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? You might also like: What to Sell on Depop in 2022. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. 1999-2023 PayPal, Inc. All rights reserved. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. What Is Buyer Protection and Why Do I Need It? - MUO Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). I know it definitely isnt damaged and he definitely isnt blocked from my side. However, it's important to note that Depop charges a higher fee. Vinted consists of five main sections, which you can access at the bottom of the screen. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. Click the Refund this payment button that appears under the total. How do you handle a customer requesting a refund? Buyer wants a refund?? Click the Issue Refund link. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Unfortunately, fraud and criminal activity does still occur on PayPal. Sometimes, unhappy customers want to reverse a PayPal transaction. Non-material goods, such as event tickets. Its easy. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Almost 10 thousand dollars! This content may be old or outdated. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. This application is not endorsed or certified by Facebook, Inc. As resellers, we all want the perfect sales experience from start to finish. Depop Payments refunds Log in to the Depop app. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. How to Buy Online Safely, Securely, and Confidently. Dealing with Depop Returns and Refunds - OneShop How to Handle Depop Returns and Refunds - blog.vendoo.co Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. Explain why you want to return the item. This application uses the eBay API but is not endorsed or certified by eBay, Inc. Select the transaction youd like to refund > tap Refund. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. You can let the buyer know why you disagree with their dispute in the Resolution Centre. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. If you had met seller protection paypal would have reimbursed you. Temper your approach. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. This app is also very well-suited to those looking for vintage pieces and the latest trends. Kudos / Solution appreciated. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Quick Answer: How To Issue A Refund On Depop. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! A buyer uses Amazon Payments for qualified purchases on third-party websites. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit Listing Items on the Depop App. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? If you want to sell items on Depop, the process is very simple. Solved: Scammed through Depop - PayPal Community I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. Buyer wants a refund?? : r/Depop - Reddit Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Be prepared to walk away. If it's a low-cost selling process you're looking for, Vinted is likely the better option. Scan this QR code to download the app now. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Youll get a full refund if you dont receive your item. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. I didn't ship anything. That's so bad, the other person must know exactly what they have done. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. For purchases made via the main Buy button, Depop charges a 10% fee. If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. If they reject, the dispute will be escalated to the Depop Support Team. To send a full refund, follow the steps for Full refund. This content may be old or outdated. You can now refund users in app. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer??
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