technical specialist apple job description

• 8 September 2023

Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. But you also know how to turn mild customer curiosity into intense interest and ownership. Copyright 2023 Apple Inc. All rights reserved. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. At Apple, were not all the same. las molestias. Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. Ehsan, Engineering Manager Learn about working in Hardware Apple Specialist Resume Example - livecareer They can also help businesses to develop and implement best practices for protecting their data. Copyright 2023 Apple Inc. All rights reserved. When a customer needs assistance, you quickly assess their situation. This includes knowing how to use the tools and equipment they need to complete their work. Product specialists interface with project managers and clients to determine a product's future direction. Thats what happens when you bring who you are to what you do. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. When a customer needs assistance, you quickly assess their situation. Discover customers needs, then follow up with the right solutions. Learn more (Opens in a new window) . Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. real person. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. This requires a lot of testing and coordination between different teams within Apple. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. You may be communicating with other technicians, engineers or managers. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Copyright 2023 Apple Inc. All rights reserved. Aydanos a proteger Glassdoor y demustranos que eres una persona real. You may be communicating with customers over the phone, in person or through email. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Training & Experience: Apple technical specialists receive on-the-job training from their new employers. We know that everyones life experiences are different. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. They stay apprised of marketplace trends to ensure the product has a competitive position. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Giving back is an important part of the Apple community. United States Department of Labor. Over the years, Ive built great relationships with many of our regular customers. To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. You thrive in a fast-paced environment, but always make time for meaningful connections. an. This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. What does a Product Specialist do? Role & Responsibilities Some employers may accept candidates with a high school diploma or an associates degree. excuses voor het ongemak. Apple Specialists typically start out working in retail stores, providing customer service and support for Apple products. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. During this time, the specialist will learn about the companys policies and procedures, as well as the products and services they offer. Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. Lamentamos You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. . om ons te informeren over dit probleem. Simple questions like, why do you want this role, tell me about your previous employment ect. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. Onze You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Get startedand submit your resume. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. And this team helps make sure that relationship thrives. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. You have excellent time management skills and can make decisions quickly. At Apple, base pay is one part of our total compensation package and is determined within a range. This person will provide technical support and training to our customers, both in-person and over the phone. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. Find available Technical Support and Customer Support roles Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. message, please email Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. verdade. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Provide insightful advice and friendly, hands-on technical support. Melissa is learning about more than technology. But I wanted a job that allowed me to interact with people as well. enva un correo electrnico a Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs click here to select a store and view pay information. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. Help new owners get started and help current owners troubleshoot their mobile devices. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Technical Support Specialist Job Description [Updated for 2023] - Indeed Im based in Turkey, providing technical support for customers across this region. Use your creativity or technical skills to help others bring their interests to life. When a customer needs assistance, you quickly assess their situation. Be the voice of Apple, helping customers with live support by phone, chat, or email. Roles based in Quebec require French language proficiency. You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. In this role, you wont be expected to repair hardware. Sharing what you love directly with others is how you connect with the world. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Nous sommes dsols pour la gne occasionne. You should also manage security functions and oversee the configuring of computer parts. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. This knowledge can help you answer questions and provide solutions to customer concerns. They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. Median Annual Salary: $41,104 ($19.76/hour) Your day in the Apple Store is filled with a range of focused support and service tasks. Required setup of server and network. IN-Technical Specialist - Jobs at Apple (IN) Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. para nos informar sobre o problema. Well match your donations and contribute US$25 for every hour you volunteer.

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